FAQ

DO I NEED A RESERVATION?

While reservations are not required, they are highly suggested. There is no guarantee that you will be able to get into the event if you show up without a reservation.

 

 

HOW DO I PURCHASE TICKETS AND MAKE A RESERVATION?

All ticket purchases and reservations can be made on our ticketing page here. Please be sure to read the information on the page before you purchase the tickets.

 

 

WHAT IS THE DIFFERENCE BETWEEN THIS AND A TRADITIONAL HAUNTED HOUSE?

In a traditional haunted house, you pay for a ticket and get put into a queue where you walk through the experience getting scared along the way. There are no set show times and no interaction from you the customer.

 

In our experience you will have a reservation and a set show time. Once your game begins, you will be placed into one of our award winning escape rooms where you will have an hour to find clues, solve puzzles and uncover secrets about the room in order to escape. The twist is, we have changed our rooms especially for this event to be as scary as possible. This includes changing decor, intensifying special effects, adjusting the story line and introducing live actors that roam the experience with the sole purpose of terrifying you and hindering your escape!

 

 

WHAT IS A SCARE ZONE?

A scare zone is a zone within our facility that is decorated and set dressed like a haunted house. These zones will have roaming actors and actresses to interact with while you move about the zone.

Zone 1 - Escape U Lobby

Zone 2 - 80 ft long Hallway that runs down the core of our facility.

 

 

ARE COSTUMES ALLOWED?

Of course, we just ask that you do not wear a mask while in our facility.

 

 

WILL THERE BE REFRESHMENTS AVAILABLE?

We sell Coca-Cola products in our Lobby.

 

 

WHAT COMES WITH MY TICKET?

Each ticket gives you access to a one specific game/show for that specific time. We ask all guests please show up 15 minutes before their booking time so you may have time to sign into our waiver system and be given the safety briefing for your game. Games last 1 hour of actual play time. Once your game is over and your souvenir photo has been taken, you will be escorted back to our lobby by one of our game masters.

 

 

WILL I BE TOUCHED?

Our actors and actresses are trained performers that have experience and training specifically for haunt events. They will never purposefully touch or grab you. The safety of our guests is our number one priority. 

 

 

I'M DISABLED CAN I STILL ATTEND THE EVENT?

Absolutely, our facility exceeds all ADA guidelines.

 

 

SECURITY

Any person who mentally or physically harasses one of our actors, actresses, employees or guests will be immediately removed from the event by our security team with no refund. You will then be turned over to the St Johns County Sheriff for prosecution. 

 

 

ALCOHOLIC BEVERAGES

Alcoholic beverages will not be permitted in our facility at any time. Additionally, anyone who is deemed intoxicated by our staff will be removed from the event with no refund. 

WILL ALL OF YOUR GAMES BE SCARY DURING THE EVENT?

Our Escape The Terror event will consist of two scare zones, and two haunted escape game experiences that will reside in the current space of the Save The Fleet and Asylum games. Our Castillo De Matanzas game will remain unchanged and open for the event and will not have scare elements or live actors.

 

 

CANCELLATIONS

All tickets are non refundable; however, you may reschedule free of charge anytime before 24 hours before your game start time.

THESE ITEMS ARE PROHIBITED

  • Weapons of any type, even if they are fake or part of a costume

  • Fake blood

  • Outside food or beverage

  • Cameras or any electronic or non electronic recording equipment

  • Flashlights or Lasers

  • Noisemakers

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Escape U St Augustine

525 State Road 16 Unit 104

St Augustine, FL 32084

904-687-0022

Escape The Terror is an Escape U St Augustine production

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